Verzendbeleid

At Lumina, we are committed to delivering your orders safely and efficiently.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed on weekends or public holidays.

Shipping Time

• Standard shipping typically takes 5–12 business days, depending on your location.

• Delivery times may vary during peak seasons or due to unforeseen carrier delays.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's journey.

Shipping Costs

• Shipping fees are calculated at checkout based on your location and order details.

• Free shipping promotions may be available on qualifying orders.

Incorrect Address

• Please ensure your shipping information is accurate before placing your order. Lumina is not responsible for delays or lost packages resulting from incorrect address details.

Delayed or Lost Packages

• While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control. If you experience any issues with your shipment, please contact our support team for assistance.

Questions

• If you have any questions regarding your order or shipping, please contact our customer support team. We are always happy to help.